Refund policy

We want your books to arrive in good condition and your digital purchases to work. If something goes wrong, contact support@ark.press with your order number and a short description of the problem.

This policy covers purchases made directly from Ark Press. Purchases through another retailer are handled under that retailer’s return policy.

Damaged, defective, or incorrect products

If your product arrives damaged or defective, or we send the wrong item, you may return it for a full refund. If you prefer, we can arrange a replacement when stock is available.

Ark Press covers necessary return shipping for these items. Your refund includes the amount paid for the affected product, applicable tax, and the original shipping charge attributable to it. If the whole order is affected, we refund the full original shipping charge. There is no restocking fee.

Please contact us promptly, preferably within 30 days of delivery. Photos may help us resolve the problem, but tell us if you cannot provide them. We may resolve a claim without requiring a return.

Returning a printed book because you changed your mind

You may request a return within 30 days after delivery. Books must be in their original, saleable condition, without added markings, stains, or damage.

You pay return postage. We refund the price paid for the returned book and applicable tax. Original shipping is not refunded except where required by law. There is no restocking fee.

Physical orders are fulfilled through our warehouse in Edmond, Oklahoma. Contact support@ark.press before mailing a return so we can provide the correct address and instructions.

Ebooks and audiobooks

Digital purchases are delivered through BookFunnel. Use the help option on your delivery page for downloading, reading, or listening assistance, or contact Ark Press directly.

We will refund an accidental digital purchase that has not been accessed and the extra copy in a verified duplicate purchase. Once content has been downloaded, streamed, or accessed, we generally do not offer change-of-mind refunds.

If we supplied the wrong content, or a technical problem prevents you from using your purchase and we cannot resolve it within a reasonable time, we will refund the affected purchase, including applicable tax.

Cancellations and refunds

Contact us promptly to cancel an order. We can normally cancel physical purchases before shipment processing begins. Unshipped preorders may be cancelled for a full refund of the item and associated shipping.

Eligible refunds go to the original payment method. We aim to issue them within 10 business days after receiving a return or confirming that no return is needed, and sooner where required by law. Your payment provider may take additional time to post the credit.

Nothing in this policy restricts mandatory consumer rights.